2012 Conference Information

IAdCA 2012 Conference Keynote Speaker is….
 
Former President of Starbucks Coffee –
 
Howard Behar
 
Howard Behar champions the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you engage your staff as partners (not assets or labor costs), they will achieve results beyond what is thought possible. And if you think of your customers and communities as “the people you serve” (not sources of revenue), you’ll make a deep connection with them, and they’ll come back over and over.

Behar is the former president of Starbucks Coffee Company North America and Starbucks Coffee International. He joined Starbucks in 1989 when the company had just begun to venture outside the Northwest region. Initially serving as vice president of sales and operations, Behar grew the retail business from 28 stores to more than 400 stores by the time he was named president of Starbucks Coffee International in 1995. Under Behar’s leadership, Starbucks opened its first location in Tokyo in 1996. Over the next three years, he introduced the Starbucks brand across Asia and the United Kingdom. After a two-year hiatus, Behar returned to Starbucks as President of Starbucks North America until his retirement in January 2003, and remained a director of the Company until 2008.Beginning his career in the furniture business, Behar discovered it was the people he loved, not the furniture. His sense of the customers as people, his concern for their needs, and his experience of being a part of people’s dreams for their homes and lives helped him make the next successive moves in his retail career. Behar’s work ethic and vision are the basic concepts behind his popular book, It’s Not About the Coffee.Behar serves on several profit and non-profit boards, including Anna’s Linens, EZ Grill, Greenleaf Center for Servant Leadership, and the University of Washington Foundation. He is sponsoring a joint educational initiative with the University of Washington School of Social Work and the Business School. Behar also served as the Fritsky Leadership Chair at the UW’s Foster School of Business from 2008-2009. A frequent speaker on the topics of organizational and personal leadership, Behar is committed to exchanging ideas and creating dialogue around the ways we lead ourselves and others in organizations today. He also addresses the role personal leadership plays in our individual lives. Behar speaks to corporate audiences, educational institutions, boards and governance groups, and non-profit organizations seeking to challenge and inspire themselves.
 
 

It’s Not About the Coffee: Leadership Principles from a Life at Starbucks

 

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. It’s Not About the Coffee starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over. Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever.
 
 IAdCA Announces Second Keynote Speaker for 2012 Conference:

 

Stuart I. Teicher, Esq.

 

 Hear practical, insightful and timely tips for you and your company for navigating the social media and “cloud” computing landscape in a lively discussion of “Technethics;” a term Mr. Teicher coined that refers to ethical issues in social networking and other technology. This discussion will touch on how to understand, anticipate and act in these environments.

 

Who is Stuart?

Stuart I. Teicher, Esq. is a professional legal educator who specializes in ethics law.  A practicing attorney for over 17 years, Stuart’s career is now dedicated to helping fellow attorneys survive the practice of law and thrive in the profession.   Mr. Teicher teaches seminars, provides in-house training to law firms and gives keynote speeches at conventions and association meetings.  He also provides consultation and representation in attorney disciplinary matters.

Stuart helps attorneys get better at what they do through his entertaining and educational CLE Performances.  Stuart also speaks about “Practical Ethics”–  those lessons hidden in the ethics rules that enhance a lawyer’s practice.

Mr. Teicher is a Supreme Court appointee to the New Jersey District Ethics Committee where he investigates and prosecutes grievances filed against attorneys, an adjunct Professor of Law at Rutgers Law School in Camden, New Jersey where he teaches Professional Responsibility and an adjunct Professor at Rutgers University in New Brunswick where he teaches undergraduate writing courses.

 

2012 Department of Insurance Speakers: 

James R. Mumford – First Deputy Insurance Commissioner & Securities Administrator

Iowa Insurance Division, Iowa Department of Commerce

James R. Mumford is First Deputy Commissioner of the Iowa Insurance Division and also is Securities Administrator which is the lead position for the Iowa Securities Bureau.

Mr. Mumford graduated from Iowa State University in 1960 with a degree in agriculture economics. He graduated from Harvard University Law School in 1963. 

Mr. Mumford has worked in the insurance industry since 1965 starting in private practice. In 1970 he became counsel with Equitable Life Insurance Company of Iowa. In 1976 he started a law firm specializing in insurance related matters. He worked extensively in insurance related matters including variable annuity and indexed annuity products, pension and tax matters, and financial and corporate governance matters. In 1997, he joined ING Americas as Chief Counsel, Corporate Affairs and also later undertook the duties of Chief Counsel, Special Projects. During that time he was general counsel of several ING insurance subsidiaries and furnished oversight on ING state government relations activities. In 2003, he retired from ING and became Of Counsel with Nyemaster, Goode, West, Hansell & O’Brien Law Firm in Des Moines, Iowa. In 2005 he was appointed to his current position.

Mr. Mumford was active in the National Organization of Life and Health Guaranty Association (NOLHGA) where he was a member of its legal committee for 5 years (chair 2 years), member of its audit committee for 3 years (chair 1 year), member of its executive committee for 3 years (chair 1 year), member of its Board of Directors for 6 years (chair 1 year), member of its financial modernization committee for 3 years and co-chaired its Guaranty Association Modernization Task Force for 2 years.

During his career, Mr. Mumford was active with the National Association of Insurance Commissioners (NAIC) on behalf of his clients. He was also active representing member companies of the American Council of Life Insurers (ACLI).

Mr. Mumford represents the Iowa Insurance Division by serving on various NAIC Working Groups and Task Forces including currently chairing the NAIC Receivership and Insolvency Task Force and a working group reviewing the NAIC Annuity Disclosure Model Regulation.

 

 

LESLIE KRIER, AIE, FLMI – MARKET CONDUCT OVERSIGHT MANAGER

STATE OF WASHINGTON, OFFICE OF INSURANCE COMMISSIONER

 

Leslie Krier joined the Washington State Office of Insurance Commissioner as a Market Conduct Examiner in 1994, performing market conduct examinations of life and health companies.  In 2000, she became the Chief Market Conduct Examiner for the State of Washington.  In December 2006, Leslie was promoted to Market Conduct Oversight Manager.  She is responsible managing Washington’s market analysis program and the ongoing market conduct functions for Washington state.  Leslie participates in various NAIC Working Groups. Leslie is currently the immediate past president of the Insurance Regulatory Examiners Society (IRES). 

In 2011, Leslie received the Governor’s Award for Leadership in Management from Washington Governor Christine Gregoire.  Additionally, Leslie received the 2011 Paul DeAngelo Memorial Teaching Award from the IRES Foundation.  

Before joining the OIC, Leslie worked in the life and health insurance industry, first in an agency office and then in the home office of two large insurers.  She managed new business, underwriting, claims, policy administration, and customer service units.  She has earned the  Fellow, Life Management Association (FLMI) designation and Accredited Insurance Examiner (AIE) designation.  

Leslie is a graduate of Washington State University where she received a B.A. in Business Administration.  In her spare time, she enjoys traveling, reading, theater, and sharing time with her extended family. 

 

 2012 IAdCA Conference Speakers:

 

David A. Kelly

Long-time IAdCA members know our next speaker. We’re bringing back the one and only, David Kelly! David is a former IAdCA President and an energetic, knowledgeable and entertaining part of the insurance world. We are pleased to have such a dynamic and professional speaker in the IAdCA group!

 

 

Randa Zalman

Back by popular demand this year is Randa Zalman of Redstone Communication. Randa is a social media expert with plenty of insurance experience. She will help us navigate the latest information and regulations on insurance in social media.

 

 

Cailie A. Currin, JD

Cailie A. Currin, JD, an attorney licensed in New York, has over 18 years experience in the life insurance industry. She began her insurance career as an attorney in the Life Bureau of the New York State Insurance Department, where she reviewed group and individual life insurance and annuity policy forms for compliance with New York law. After leaving the Department, Cailie worked in private practice as a principal in insurance regulatory practices, as well as a senior attorney in the compliance office of a major U.S. life insurance company.  She has been a regulator, an in-house compliance attorney and a consultant.

Cailie started Currin Compliance Services, LLC in January 2007 and since that time has grown the firm from an office of one to a full-time staff of nine.  Currin Compliance currently has two departments: Advertising and Producer Compliance and Corporate and Product Compliance.